The challenge
Ramp was growing quickly, but they had limited hands and no streamlined process for scaling recruiting operations.
Maxed-out recruiting team
To schedule 70 interviews a week, Ramp’s only recruiting coordinator was maxed out getting new interviews in or coordinating existing ones. At times, candidates waited up to 3 days to get scheduled.
Repeat calendaring errors
Their inflexible software stack made accounting for time zones, work hours, and unexpected conflicts impossible, leading to miscommunication, poor interview experience, and burnout amongst the team.
No automated processes
With every Google Calendar invite created manually, a lack of communication standards led interviewers to miss interviews and last-minute interview declines.
Too much manual work
Tediously tracking schedules and interviewer training via calendar tetris and massive spreadsheets caused worsening burnout amongst the recruiting team.
The talent team lacked the bandwidth to tackle "hire-making" activities, like sourcing top talent, ensuring interviewers were properly trained, and having strategic conversations with hiring managers.
They needed a solution.
